GLOBAL MANAGEMENT ACADEMY

ILM Level 5 Cert. in Leadership & Management (Operations Management)

PROGRAM OVERVIEW

Comprising 4 courses and 80+ hours of online learning, the ILM LEVEL 5 CERTIFICATE IN LEADERSHIP AND MANAGEMENT (MANAGING OPERATIONS) is designed to enable experienced supervisors and managers, to develop and implement a plan for improving the quality of business operations.

The program has a strong focus on continuous quality improvement, and improving efficiency and effectiveness, and will help managers improve business processes, service quality and improve team productivity, and business performance.

WHO ARE THE ILM?

Global Management Academy is an Approved Center for the delivery of programs from the Institute of Leadership and Management.

The ILM is part of the City and Guilds Group, and is the largest Management Training Certification Body in Europe. 90,000 managers receive ILM certification annually. The ILM provides clients with an assurance of quality in the design and delivery of all Endorsed Programs.

PROGRAM CONTENT

The content of this ILM LEVEL 5 CERTIFICATE PROGRAM has been carefully chosen to provide a concise, but intensive learning experience which balances development of knowledge of quality and business improvement techniques, with practical improvement team leadership skills. Candidates for the Certificate are required to complete units to the value of 13 credits.

COURSE 1: MANAGING OPERATIONAL PLANNING (4 credits)

  • Unit 1: Getting Started
  • Unit 2: Understanding Operations
  • Unit 3: The Planning Function
  • Unit 4: Developing the Operations Plan
  • Unit 5: Contingency Plans
  • Unit 6: Resource Planning
  • Unit 7: Production Planning and Scheduling
  • Unit 8: Managing Risk
  • Unit 9: Assigning Work
  • Unit 10: Communicating the Work Plan
  • Unit 11: Control – Monitoring and Review
  • Unit 12: Wrapping-up

COURSE 2: MANAGING IMPROVEMENT (3 credits)

  • Unit 1: Getting Started
  • Unit 2: Understanding Quality
  • Unit 3: Understanding Quality Standards
  • Unit 4: Understanding ISO 9001
  • Unit 5: Customers and Quality
  • Unit 6: The Costs of Quality
  • Unit 7: Total Quality Management
  • Unit 8: Quality Awards
  • Unit 9: Benchmarking
  • Unit 10: Implementing Quality
  • Unit 11: Wrapping Up

COURSE 3: MANAGING RESOURCES (4 credits)

  • Unit 1: Getting Started
  • Unit 2: Understanding Resources
  • Unit 3: Identifying Resource Requirements
  • Unit 4: Capacity and Resource Planning
  • Unit 5: Purchasing and Materials Planning
  • Unit 6: Monitoring and Allocating Materials
  • Unit 7: Managing the Security of Resources
  • Unit 8: Maintenance and Safe use of Resources
  • Unit 9: Managing Resource Use
  • Unit 9: Improving Resource Management
  • Unit 11: Wrapping-up

COURSE 4: MANAGING CUSTOMER RELATIONS (3 credits)

  • Understanding Customer Relations
  • CRM and Customer Loyalty
  • CRM in Marketing
  • CRM and Sales
  • CRM and Customer Service
  • CRM and Key account management
  • CRM in E-Business
  • Understanding the Customer Supply Chain
  • CRM and Supply chain management (SCM)
  • CRM and integration with ERPs
  • How to select a best fit CRM systems
  • How to plan for successful CRM implementation

ADMISSION REQUIREMENTS

There are no formal entry requirements but participants will normally be practising supervisors or managers with the opportunity to analyse their business environment and their personal leadership experiences.

PROGRAM DURATION

Learners are free to complete the program at their own pace. Each course in the program will take approximately 20 hours to complete. Learners will have 12 months from the date of enrolment to complete the program.

LEARNING FORMAT

The program is delivered through:

  • Online Learning through the Global E-Learning Portal (participants have access to the portal for 12 months from the date of registration).
  • Assessment comprising short on-line quizzes for each course. No formal written assessment is required.
  • Participants must complete all 4 of the courses in the program to qualify for the certificate.
  • Each course takes approximately 20 hours to complete.
  • Tutor Support is available through email, web conferencing and phone, throughout your program.

LEARNING RESOURCES

When you enrol in a Global course, you get immediate access to our E-Learning Portal. Online courses contain:

  • Online presentations
  • Online quizzes
  • Online self-assessments
  • Online Case Studies
  • Online videos
  • Downloadable learning manual (100 pages +) / workbooks / additional articles and Excel worksheets

ASSESSMENT

Candidates are required to complete written assignments of approximately 2500 words for each course. Assignments are practical and require candidates to apply the theory in the course to their work context. The pass mark for each assignment is 50%. Comprehensive assessment guides are provided for each course, and your Global tutor provides continuous guidance and feedback on your assignment drafts to help you meet the pass criteria.

ILM CERTIFICATION

On successful completion of the program, participants receive the LEVEL 5 CERTIFICATE IN LEADERSHIP AND MANAGEMENT from the City and Guilds ILM (OFQUAL accredited).

INCLUDED
In addition, enrollment in the ILM is included in your course fee (at a cost of £131), which gives you access to an extensive online library of learning resources.