GLOBAL MANAGEMENT ACADEMY

ILM Level 3 Cert. in Leadership & Management (Business Management)

PROGRAM OVERVIEW

Comprising 6 courses and 100+ hours of online learning, the ILM LEVEL 3 CERTIFICATE IN LEADERSHIP AND MANAGEMENT (BUSINESS MANAGEMENT) is designed to enable newly appointed or aspiring managers, to develop a comprehensive range of skills and knowledge essential to taking control of a department or business unit.

WHO ARE THE ILM?

Global Management Academy is an Approved Center for the delivery of programs from the Institute of Leadership and Management.

The ILM is part of the City and Guilds Group, and is the largest Management Training Certification Body in Europe. 90,000 managers receive ILM certification annually. The ILM provides clients with an assurance of quality in the design and delivery of all Endorsed Programs.

PROGRAM CONTENT

The content of this ILM LEVEL 3 CERTIFICATE  PROGRAM has been carefully chosen to provide a concise, but intensive learning experience which helps new managers develop and understanding of their organization and the business context, and develop knowledge and skills in budgeting and cost management, leadership, marketing, alongside practical business communication and problem solving skills. Candidates for the Award are required to complete units to the value of 4 credits.

COURSE 1: BUDGETING AND COST MANAGEMENT (1 credit)

  • Unit 1: Getting Started
  • Unit 2: Understanding Costs
  • Unit 3: Cost Centers
  • Unit 4: Standard Costs
  • Unit 5: The Sales Budgets
  • Unit 6: The Labor Budget
  • Unit 7: The Production Budget
  • Unit 8: The Materials and Equipment Budget
  • Unit 9: The Overhead Budget
  • Unit 10: Finalizing the Budget
  • Unit 11: Managing the Budget
  • Unit 12: Budgeting Best Practice
  • Unit 13: Wrapping Up

COURSE 2: UNDERSTANDING YOUR ORGANIZATION (2 credits)

  • Unit 1: Getting Started
  • Unit 2: Understanding Organizations
  • Unit 3: Understanding Legal Structures
  • Unit 4: Understanding Organization Structure
  • Unit 5: Organization Departments and Functions
  • Unit 6: Understanding Management
  • Unit 7: Management Roles and Functions
  • Unit 8: Knowing your Stakeholder
  • Unit 9: Understanding the Environment
  • Unit 10: Wrapping-up and Using the Information

COURSE 3: PLANNING AND MONITORING WORK (2 credits)

  • Unit 1: Getting Started
  • Unit 2: Understanding Management
  • Unit 3: The Functions of Management
  • Unit 4: Setting Team Goals
  • Unit 5: Organizing Work
  • Unit 6: Assigning Work
  • Unit 7: Delegating Effectively
  • Unit 8: Management Controls
  • Unit 9: Giving Feedback
  • Unit 10: Managing with Authority
  • Unit 11: Wrapping-up

COURSE 4: MANAGING SERVICE QUALITY (2 credits)

  • Unit 1: Getting Started
  • Unit 2: Understanding Service Quality
  • Unit 3: Developing Service Standards
  • Unit 4: Measuring Customer Satisfaction
  • Unit 5: Monitoring Service Quality
  • Unit 6: User SERVQUAL
  • Unit 7: Evaluating Service Quality
  • Unit 8: Improving Customer Service
  • Unit 9: Service Level Agreements
  • Unit 10: Wrapping-up.

COURSE 5: DEVELOPING YOUR LEADERSHIP STYLES (4 credits)

  • Unit 1: Getting Started
  • Unit 2: Understanding Leadership
  • Unit 3: The Evolution of Leadership
  • Unit 4: Effective Leadership and Performance
  • Unit 5: Understanding Leadership Styles
  • Unit 6: Situational Leadership
  • Unit 7: Using the 3 Leadership Styles
  • Unit 8: Transformational Leadership
  • Unit 9: Assess your Leadership Effectiveness
  • Unit 10: Wrapping-Up and Further Learning

COURSE 6: MANAGING MATERIALS AND EQUIPMENT (2 credits)

  • Unit 1: Getting Started
  • Unit 2: Understanding Resources
  • Unit 3: Purchasing and Materials Planning
  • Unit 4: Stock Control and Inventory
  • Unit 5: Storing and Allocating Materials
  • Unit 6: Managing Equipment - Purchasing
  • Unit 7: Managing Equipment – Storing and Allocating Equipment
  • Unit 8: Maintenance
  • Unit 9: Ensuring the Safe use of Resources
  • Unit 10: Managing Resource Use
  • Unit 11: Improving Resource Management
  • Unit 12: Wrapping-up

ADMISSION REQUIREMENTS

There are no formal entry requirements but participants will normally be practising supervisors or managers with the opportunity to analyse their business environment and their personal leadership experiences.

PROGRAM DURATION

Learners are free to complete the program at their own pace. Each course in the program will take approximately 15 hours to complete. Learners will have 12 months from the date of enrolment to complete the program.

LEARNING FORMAT

The program is delivered through:

  • Online Learning through the Global E-Learning Portal (participants have access to the portal for 12 months from the date of registration).
  • Assessment comprising short on-line quizzes for each course. No formal written assessment is required.
  • Tutor Support is available through email, web conferencing and phone, throughout your program.

LEARNING RESOURCES

When you enrol in a Global course, you get immediate access to our E-Learning Portal. Online courses contain:

  • Online presentations
  • Online quizzes
  • Online self-assessments
  • Online Case Studies
  • Online videos
  • Downloadable learning manual (80 pages +) / workbooks / additional articles and Excel worksheets

ASSESSMENT

Candidates are required to complete written assignments of approximately 1200 words for each course. Assignments are practical and require candidates to apply the theory in the course to their work context. The pass mark for each assignment is 50%. Comprehensive assessment guides are provided for each course, and your Global tutor provides continuous guidance and feedback on your assignment drafts to help you meet the pass criteria.

ILM CERTIFICATION

On successful completion of the program, participants receive the LEVEL 3 CERTIFICATE IN LEADERSHIP AND MANAGEMENT from the City and Guilds ILM (OFQUAL accredited).

INCLUDED
In addition, enrollment in the ILM is included in your course fee (at a cost of £110), which gives you access to an extensive online library of learning resources.