GLOBAL MANAGEMENT ACADEMY

ILM Level 3 Cert. in Leadership & Management (Leading Effective Teams)

PROGRAM OVERVIEW

Comprising 6 courses and 100+ hours of online learning, the ILM LEVEL 3 CERTIFICATE IN LEADERSHIP AND MANAGEMENT (LEADING EFFECTIVE TEAMS) is designed to enable newly appointed or aspiring managers, build, lead and manage high performance teams.

You will learn how to establish teams with a strong performance focus, and how to develop their capabilities to enable them to improve their effectiveness. You will also learn a range of critical communication and leadership skills to motivate, inspire and empower your people.

WHO ARE THE ILM?

Global Management Academy is an Approved Center for the delivery of programs from the Institute of Leadership and Management.

The ILM is part of the City and Guilds Group, and is the largest Management Training Certification Body in Europe. 90,000 managers receive ILM certification annually. The ILM provides clients with an assurance of quality in the design and delivery of all Endorsed Programs.

PROGRAM CONTENT

The content of this ILM LEVEL 3 CERTIFICATE PROGRAM has been carefully chosen to provide a concise, but intensive learning experience which balances development of knowledge of quality and business improvement techniques, with practical improvement team leadership skills. Candidates for the Certificate are required to complete units to the value of 13 credits.

COURSE 1: DEVELOPING YOURSELF AS AN EFFECTIVE TEAM MEMBER (3 credits)

  • Unit 1: Getting Started
  • Unit 2: Understanding Team Effectiveness
  • Unit 3: Being Personally Effective
  • Unit 4: Communicating Effectively in a Team
  • Unit 5: Coping with Conflict in the Team
  • Unit 6: Dealing with Anger
  • Unit 7: Dealing with Difficult people
  • Unit 8: Working effectively in a Team
  • Unit 9: Wrapping-up

COURSE 2: BUILDING AN EFFECTIVE TEAM (1 credit)

  • Unit 1: Getting Started
  • Unit 2: Defining an Effective Team
  • Unit 3: Understanding Team Roles
  • Unit 4: Building a Cohesive Team
  • Unit 5: 4 Steps to Team Building
  • Unit 6: Setting Goals for your Team
  • Unit 7: The Storming Stage
  • Unit 8: The Norming Stage
  • Unit 9: The Performing Stage
  • Unit 10: Managing Team Communications
  • Unit 11: Wrapping-up

COURSE 3: PLANNING AND ALLOCATING WORK (2 credits)

  • Unit 1: Getting Started
  • Unit 2: Understanding Management
  • Unit 3: The Functions of Management
  • Unit 4: Setting Team Goals
  • Unit 5: Organizing Work
  • Unit 6: Assigning Work
  • Unit 7: Delegating Effectively
  • Unit 8: Management Controls
  • Unit 9: Giving Feedback
  • Unit 10: Managing with Authority
  • Unit 11: Wrapping-up

COURSE 4: MOTIVATING FOR PERFORMANCE (2 credits)

  • Unit 1: Getting Started
  • Unit 2: Understanding Motivation
  • Unit 3: Basic Motivation Theory
  • Unit 4: Maslow's Needs Hierarchy
  • Unit 5: Herzberg's motivation Theory
  • Unit 6: Theory X and Theory Y
  • Unit 7: Expectancy Theory
  • Unit 8: Goal Setting and Motivation
  • Unit 9: Personality and Motivation
  • Unit 10: Motivation and Engagement
  • Unit 11: Applying the Theory
  • Unit 11: Wrapping-up

COURSE 5: SOLVING PROBLEMS AND MAKING DECISIONS (3 credits)

  • Unit 1: Getting Started
  • Unit 2: The Problem-Solving Method
  • Unit 3: Problem Recognition and Definition
  • Unit 4: Gathering Information
  • Unit 5: Understanding Causes
  • Unit 6: Improving Processes
  • Unit 7: Generating Solutions
  • Unit 8: Analyzing Possible Solutions
  • Unit 9: Selecting the Best-fit solution
  • Unit 10: Analyzing Risks
  • Unit 11: Implementing the Solution
  • Unit 12: Monitoring Progress
  • Unit 13: Wrapping Up

COURSE 6: MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS (2 credits)

  • Unit 1: Getting Started
  • Unit 2: Managing Relationships
  • Unit 3: Using Feedback
  • Unit 4: Managing Diversity
  • Unit 5: Cross-Cultural Communication
  • Unit 6: Building Trust and Confidence
  • Unit 7: Managing Internal Communication
  • Unit 8: Networking
  • Unit 9: Resolving Workplace Conflict
  • Unit 10: Wrapping up

ADMISSION REQUIREMENTS

There are no formal entry requirements but participants will normally be practising supervisors or managers with the opportunity to analyse their business environment and their personal leadership experiences.

PROGRAM DURATION

Learners are free to complete the program at their own pace. Each course in the program will take approximately 20 hours to complete. Learners will have 12 months from the date of enrolment to complete the program.

LEARNING FORMAT

The program is delivered through:

  • Online Learning through the Global E-Learning Portal (participants have access to the portal for 12 months from the date of registration).
  • Assessment comprising short on-line quizzes for each course. No formal written assessment is required.
  • Participants must complete all 6 of the courses in the program to qualify for the certificate.
  • Each course takes approximately 20 hours to complete.
  • Tutor Support is available through email, web conferencing and phone, throughout your program.

LEARNING RESOURCES

When you enrol in a Global course, you get immediate access to our E-Learning Portal. Online courses contain:

  • Online presentations
  • Online quizzes
  • Online self-assessments
  • Online Case Studies
  • Online videos
  • Downloadable learning manual (80 pages +) / workbooks / additional articles and Excel worksheets

ASSESSMENT

Candidates are required to complete written assignments of approximately 1200 words for each course. Assignments are practical and require candidates to apply the theory in the course to their work context. The pass mark for each assignment is 50%. Comprehensive assessment guides are provided for each course, and your Global tutor provides continuous guidance and feedback on your assignment drafts to help you meet the pass criteria.

ILM CERTIFICATION

On successful completion of the program, participants receive the LEVEL 3 CERTIFICATE IN LEADERSHIP AND MANAGEMENT from the City and Guilds ILM (OFQUAL accredited).

INCLUDED
In addition, enrollment in the ILM is included in your course fee (at a cost of £112), which gives you access to an extensive online library of learning resources.