GLOBAL MANAGEMENT ACADEMY

ILM Level 4 Cert. in Leadership & Management (Effective Management)

PROGRAM OVERVIEW

Comprising 4 courses and 80+ hours of online learning, the ILM LEVEL 4 CERTIFICATE IN LEADERSHIP AND MANAGEMENT (EFFECTIVE MANAGEMENT) will provide you with the skills to effectively manage diverse teams in the organization to improve productivity and performance.

You will learn to apply best practice to the management of people in your business, and develop the communication and people management skills to motivate, empower and guide your team. You will also learn how to improve the management of stress and conflict in the organization, and help employees realise their full potential.

WHO ARE THE ILM?

Global Management Academy is an Approved Center for the delivery of programs from the Institute of Leadership and Management.

The ILM is part of the City and Guilds Group, and is the largest Management Training Certification Body in Europe. 90,000 managers receive ILM certification annually. The ILM provides clients with an assurance of quality in the design and delivery of all Endorsed Programs.

PROGRAM CONTENT

The content of this ILM LEVEL 4 CERTIFICATE PROGRAM has been carefully chosen to provide a concise, but intensive learning experience which balances development of knowledge of people management, with practical leadership skills to reduce stress and conflict and establish a highly produuctive work enviornment. Candidates for the Certificate are required to complete units to the value of 13 credits.

COURSE 1: MANAGING FOR PERFORMANCE (4 credits)

  • Unit 1: Getting Started
  • Unit 2: Understanding Managing for Performance
  • Unit 3: Understanding Organization Strategy
  • Unit 4: Implementing Business Strategy
  • Unit 5: Management by Objectives
  • Unit 6: The Functions of Management
  • Unit 7: Setting Team Goals
  • Unit 8: Motivating the Team for Performance
  • Unit 9: Goal Setting and Motivation
  • Unit 10: Management Controls and Performance
  • Unit 11: Measuring Performance
  • Unit 12: Using the Balanced Scorecard
  • Unit 13: Managing Accountability
  • Unit 14: Feedback for Performance
  • Unit 15: Learning Management
  • Unit 16: Wrapping-up

COURSE 2: MANAGEMENT COMMUNICATION SKILLS (4 credits)

  • Unit 1: Getting Started
  • Unit 2: Understanding Communication
  • Unit 3: Knowing the Context for Communication
  • Unit 4: Barriers to Communication
  • Unit 5: Non-Verbal Communication
  • Unit 6: Verbal Communication
  • Unit 7: The Art of Persuasion
  • Unit 8: Listening Skills
  • Unit 9: Effective Questioning
  • Unit 10: Putting it in Writing
  • Unit 11: Tone and Formality in Communication
  • Unit 12: Maintaining Records of Communication
  • Unit 13: Wrapping-Up

COURSE 3: MANAGING STRESS AND CONFLICT (3 credits)

  • Unit 1: Getting Started
  • Unit 2: Understanding Stress
  • Unit 3: Understanding Stress at Work
  • Unit 4: Your Experience of Stress at Work
  • Unit 5: The Manager's Role in Managing Stress
  • Unit 6: The Organization's Role and Responsibilities
  • Unit 7: Organization Stress and Conflict Risk Assessment
  • Unit 8: Bullying and Harassment
  • Unit 9: Managing Workplace Conflict
  • Unit 10: Wrapping-up

COURSE 4: MANAGING EMPLOYEE PERFORMANCE (2 credits)

  • Unit 1: Getting Started
  • Unit 2: Understanding Performance Management
  • Unit 3: The Manager’s Role
  • Unit 4: Preparing for the Review Meeting
  • Unit 5: Conducting the Performance Review Meeting
  • Unit 6: Providing Effective Feedback
  • Unit 7: Performance Planning
  • Unit 8: Development Planning
  • Unit 9: Managing Underperformance
  • Unit 10: Wrapping Up

ADMISSION REQUIREMENTS

There are no formal entry requirements but participants will normally be practising supervisors or managers with the opportunity to analyse their business environment and their personal leadership experiences.

PROGRAM DURATION

Learners are free to complete the program at their own pace. Each course in the program will take approximately 20 hours to complete. Learners will have 12 months from the date of enrolment to complete the program.

LEARNING FORMAT

The program is delivered through:

  • Online Learning through the Global E-Learning Portal (participants have access to the portal for 12 months from the date of registration).
  • Assessment comprising short on-line quizzes for each course. No formal written assessment is required.
  • Participants must complete all 4 of the courses in the program to qualify for the certificate.
  • Each course takes approximately 20 hours to complete.
  • Tutor Support is available through email, web conferencing and phone, throughout your program.

LEARNING RESOURCES

When you enrol in a Global course, you get immediate access to our E-Learning Portal. Online courses contain:

  • Online presentations
  • Online quizzes
  • Online self-assessments
  • Online Case Studies
  • Online videos
  • Downloadable learning manual (100 pages +) / workbooks / additional articles and Excel worksheets

ASSESSMENT

Candidates are required to complete written assignments of approximately 2500 words for each course. Assignments are practical and require candidates to apply the theory in the course to their work context. The pass mark for each assignment is 50%. Comprehensive assessment guides are provided for each course, and your Global tutor provides continuous guidance and feedback on your assignment drafts to help you meet the pass criteria.

ILM CERTIFICATION

On successful completion of the program, participants receive the LEVEL 4 CERTIFICATE IN LEADERSHIP AND MANAGEMENT from the City and Guilds ILM (OFQUAL accredited).

INCLUDED
In addition, enrollment in the ILM is included in your course fee (at a cost of £120), which gives you access to an extensive online library of learning resources.