GLOBAL MANAGEMENT ACADEMY

Certificate in Effective Supervision

The Global CERTIFICATE IN EFFECTIVE SUPERVISION PROGRAM is designed to assist newly appointed supervisors, or those preparing for management positions to quickly acquire the skills and knowledge with which to take control in their new roles.

The program comprises 5 Level 3 courses perfect learning suite for the new and aspiring supervisors and first line managers.

LEARNING FORMAT

The program is delivered through:

  • Online Learning through the Global E-Learning Portal (participants have access to the portal for 6 months from the date of registration).
  • Assessment comprising short on-line quizzes for each course. No formal written assessment is required.
  • Participants must complete all 5 of the courses in the program to qualify for the certificate.
  • Each course takes approximately 20 hours to complete.
  • Tutor Support is available through email, web conferencing and phone, throughout your program.

LEARNING RESOURCES

When you enrol in a Global course, you get immediate access to our E-Learning Portal. Online courses contain:

  • Online presentations
  • Online quizzes
  • Online self-assessments
  • Online Case Studies
  • Online videos
  • Downloadable learning manual (100 pages +) / workbooks / additional articles and Excel worksheets

PROGRAM CONTENT

The courses in this program include:

COURSE 1: EFFECTIVE SUPERVISION SKILLS

  • Unit 1: Getting Started
  • Unit 2: Understanding Management
  • Unit 3: The Functions of Management
  • Unit 4: Setting Team Goals
  • Unit 5: Organizing Work
  • Unit 6: Assigning Work
  • Unit 7: Delegating Effectively
  • Unit 8: Management Controls
  • Unit 9: Giving Feedback
  • Unit 10: Managing with Authority
  • Unit 11: Wrapping-up

COURSE 2: INTERPERSONAL COMMUNICATION SKILLS

  • Unit 1: Getting Started
  • Unit 2: Understanding Communication
  • Unit 3: Barriers to Communication
  • Unit 4: Verbal Communication
  • Unit 5: Active Listening
  • Unit 6: Non-Verbal Communication
  • Unit 7: The Art of Persuasion
  • Unit 8: Effective Questioning
  • Unit 9: Effective Writing
  • Unit 10: Wrapping-Up

COURSE 3: MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS

  • Unit 1: Getting Started
  • Unit 2: Managing Relationships
  • Unit 3: Using Feedback
  • Unit 4: Managing Diversity
  • Unit 5: Cross-Cultural Communication
  • Unit 6: Building Trust and Confidence
  • Unit 7: Managing Internal Communication
  • Unit 8: Networking
  • Unit 9: Resolving Workplace Conflict
  • Unit 10: Wrapping up

COURSE 4: TIME MANAGEMENT FOR MANAGERS

  • Unit 1: Getting Started
  • Unit 2: Understanding Time Management
  • Unit 3: Time Thieves
  • Unit 4: Goal Setting
  • Unit 5: Getting Started with Time Management
  • Unit 6: Planning your Time
  • Unit 7: Prioritizing
  • Unit 8: Dealing with Interruptions
  • Unit 9: Tackling Procrastination
  • Unit 10: Attention Management
  • Unit 11: Organizing your Work
  • Unit 12: Wrapping-up

COURSE 5: MANAGING EMPLOYEE PERFORMANCE

  • Unit 1: Getting Started
  • Unit 2: Understanding Performance Management
  • Unit 3: The Manager’s Role
  • Unit 4: Preparing for the Review Meeting
  • Unit 5: Conducting the Performance Review Meeting
  • Unit 6: Providing Effective Feedback
  • Unit 7: Performance Planning
  • Unit 8: Development Planning
  • Unit 9: Managing Underperformance
  • Unit 10: Wrapping Up

ADMISSION REQUIREMENTS

There are no formal entry requirements for this program. Candidates will be working in, or preparing for work as a first line supervisor, team leader or manager.

PROGRAM DURATION

Learners have 6 months from the date of enrolment to complete the Certificate Program.

ASSESSMENT

Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.

6 REASONS TO ENROL IN THIS PROGRAM NOW!

  • You get a Management Certificate which is recognized worldwide.
  • All Global courses are iPad and Android compatible.
  • You get real value for money (E-learning costs a fraction of conventional learning).
  • You can get started immediately.
  • You can learn at your own pace, at home, at work, in the park, anywhere you choose.

ILM QUALIFICATIONS

Candidates can elect to upgrade their Global Certificate to an ILM qualification by completing written assignments for each of the courses in the program. Contact us for more information.