GLOBAL MANAGEMENT ACADEMY

Certificate in Managing Quality and Improvement

PROGRAM OVERVIEW

Comprising 5 courses and 100+ hours of online learning, the Global CERTIFICATE IN MANAGING QUALITY AND IMPROVEMENT to enable experienced supervisors and managers, to develop and implement a plan for improving the quality of business operations.

The program has a strong focus on continuous quality improvement, and innovation, and will help managers set up processes to contribute to innovation, improve business processes, service quality and improve team productivity, and business performance.

PROGRAM CONTENT

The content of the CERTIFICATE IN MANAGING QUALITY AND IMPROVEMENT has been carefully chosen to provide a concise, but intensive learning experience which balances development of knowledge of continuous quality improvement technique, innovation, and change management.

The courses in the program include:

COURSE 1: UNDERSTANDING QUALITY MANAGEMENT

  • Unit 1: Getting Started
  • Unit 2: Understanding Quality
  • Unit 3: Understanding Quality Standards
  • Unit 4: Understanding ISO 9001
  • Unit 5: Customers and Quality
  • Unit 6: The Costs of Quality
  • Unit 7: Total Quality Management
  • Unit 8: Quality Awards
  • Unit 9: Benchmarking
  • Unit 10: Implementing Quality
  • Unit 11: Wrapping Up

COURSE 2: SOLVING PROBLEMS AT WORK

  • Unit 1: Getting Started
  • Unit 2: The Problem Solving Method
  • Unit 3: Problem Recognition and Definition
  • Unit 4: Gathering Information
  • Unit 5: Understanding Causes
  • Unit 6: Improving Processes
  • Unit 7: Generating Solutions
  • Unit 8: Analyzing Possible Solutions
  • Unit 9: Selecting the Best-fit solution
  • Unit 10: Analyzing Risks
  • Unit 11: Implementing the Solution
  • Unit 12: Monitoring Progress
  • Unit 13: Wrapping Up

COURSE 3: BUSINESS IMPROVEMENT TECHNIQUES

  • Unit 1: Getting Started
  • Unit 2: Understanding Continuous Improvement
  • Unit 3: Understanding Processes
  • Unit 4: Process Variation and Control
  • Unit 5: Understanding Kaizen
  • Unit 6: Improving Processes
  • Unit 7: Problem Analysis Tools
  • Unit 8: Causal Analysis Tools
  • Unit 9: Analyzing Possible Solutions
  • Unit 10: Implementing the Solution
  • Unit 11: Wrapping Up

COURSE 4: LEAN 6-SIGMA

  • Unit 1: Getting Started
  • Unit 2: Understanding Lean
  • Unit 3: Understanding the 7 Wastes
  • Unit 4: Understanding 6 Sigma
  • Unit 5: Understanding Kaizen
  • Unit 6: The Toyota Way
  • Unit 7: Lean 5S and just in Time
  • Unit 8: Lean Tools
  • Unit 9: Planning Lean 6 Sigma Improvement
  • Unit 10: Wrapping Up

COURSE 5: LEADING AN IMPROVEMENT TEAM

  • Unit 1: Getting Started
  • Unit 2: Defining the Effective Team
  • Unit 3: Setting-up the Improvement Team
  • Unit 4: Planning with DMAIC
  • Unit 5: Developing the Team Work Plan
  • Unit 6: Managing Risk
  • Unit 7: Assigning Work
  • Unit 8: Communicating the Work Plan
  • Unit 9: Monitoring Progress
  • Unit 10: Reviewing your Leadership Effectiveness
  • Unit 11: Wrapping-up

ADMISSION REQUIREMENTS

There are no formal entry requirements but participants will normally be practising supervisors or managers with the opportunity to analyse their business environment and their personal leadership experiences.

´╗┐PROGRAM DURATION

Learners are free to complete the program at their own pace. Each course in the program will take approximately 20 hours to complete. Learners will have 6 months from the date of enrolment to complete the program.

´╗┐ASSESSMENT

Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.

LEARNING FORMAT

The program is delivered through:

  • Online Learning through the Global E-Learning Portal (participants have access to the portal for 6 months from the date of registration).
  • Assessment comprising short on-line quizzes for each course. No formal written assessment is required.
  • Participants must complete all 5 of the courses in the program to qualify for the certificate.
  • Each course takes approximately 20 hours to complete.
  • Tutor Support is available through email, web conferencing and phone, throughout your program.

LEARNING RESOURCES

When you enrol in a Global course, you get immediate access to our E-Learning Portal. Online courses contain:

  • Online presentations
  • Online quizzes
  • Online self-assessments
  • Online Case Studies
  • Online videos
  • Downloadable learning manual (100 pages +) / workbooks / additional articles and Excel worksheets

CERTIFICATION

On completion of the program, all participants will be sent a Global Management Academy Parchment Certificate.

ILM QUALIFICATIONS

Candidates can elect to upgrade their Global Certificate to an ILM qualification by completing written assignments for each of the courses in the program. Contact us for more information.